Posted by Fernando Legrand
October 13, 2009
The President of France Telecom, Didier Lombard, the company that "restructured" their management in 2008 with dismissals and transfers of executives and employees ("people" from now on) had the wisdom of going out to publicly say, after 18 months of continuous suicides had not taken "sufficient consideration of the signs of discontent that arrived from personal "after 24 dead on their backs.
What we have here is a leader who has ceased to lead, and a company that did not take into account the emotional factor to ensure greater accountability to their domestic public. Neither
Lombard or any other officer of France Telecom, now announces a "anti-stress plan" to implement since December, it seems that nobody has never mention what is emotional intelligence.
Being emotionally intelligent is to have "the ability to feel, understand, control and change, moods, self and others." Vanesa Cintia
Days is education director of training, and conducts seminars for the only Latin American CSR on the Emotional Factor in business.
"We addressed this issue primarily from two places: those charged with leadership of CSR, and from the decision making process," says Day.
In the case of France Telecom worth shed some light on the second aspect, the decision-making. On this, the expert added: "There four keys to take into account the emotional factor when we make a decision that could affect this balance in humans. First, slow down and learn how to decide, and secondly, to think alternatives available to us, third, to anticipate the consequences of each choice, and fourthly, the need for an answer that can implement the best alternative tested. "
making a decision is necessary to "see, hear and evaluate," to act as "a thinking being." This appears to be just what you missed the president of France Telecom and could have saved many lives.
There are still few companies that understand the emotional factor plays a important role not only in the performance of the company, but the climate of the organization, how it is perceived by different audiences.
And when it comes to domestic responsibilities to the public, employees, should have the vision to pay attention to the weather ... that as the weather, you can loosen a moment to another.
